FAQs
DOES PET MERCH JUST DO DOGS?
Absolutely not! We can use any animal and turn it into a one of a kind art masterpiece.
HOW LONG DOES SHIPPING TAKE?
Immediately after you place your order, your pet upload is sent to one of our artists. Please allow 6 days for the design to be completed, and another 3-4 for the product to be shipped. You can expect 2-3 weeks delivery time from when you placed your order to the time you receive your PET MERCH product.We promise it's worth the wait!
CAN I HAVE MORE THAN ONE PET ON MY PET MERCH PRODUCT?
We recommend one, BUT we understand that some pets are inseparable, so please email support@petmerch.co so we can work this out for you! The additional cost per pet would be $7, and you will pay for that post-purchase.
WHAT IF I DON'T LIKE MY ARTWORK?
We want you to be 100% satisfied and love the final render. If you ever have any issues with the design, you can contact us at support@petmerch.co and we will make it right!
CAN I EDIT MY ORDER AFTER IT WAS PLACED?
All changes must be made to an order within 4 hours after the time which it was placed. Keep in mind that we send your pet uploads to our artists directly after your purchase!
DOES PET MERCH SHIP INTERNATIONALLY?
Yes, absolutely! We believe everyone, regardless of location, should be able to create get a one of a kind PET MERCH product with their pet on it and for that reason, we ship to over 90 countries. International shipping will be calculated at checkout.
WILL MY PHOTO WORK?
You don't have to be a professional photographer to snap a great picture of your pet, BUT we do have some tips before you make your final purchase. Please see our Ultimate Photo Guide. We recommend photos in sunny or bright light (so we can catch details) and having your pet sit or stand up. If we happen to not be able to use your photo, we will reach out to you via email and request you send us another one.
Absolutely not! We can use any animal and turn it into a one of a kind art masterpiece.
HOW LONG DOES SHIPPING TAKE?
Immediately after you place your order, your pet upload is sent to one of our artists. Please allow 6 days for the design to be completed, and another 3-4 for the product to be shipped. You can expect 2-3 weeks delivery time from when you placed your order to the time you receive your PET MERCH product.We promise it's worth the wait!
CAN I HAVE MORE THAN ONE PET ON MY PET MERCH PRODUCT?
We recommend one, BUT we understand that some pets are inseparable, so please email support@petmerch.co so we can work this out for you! The additional cost per pet would be $7, and you will pay for that post-purchase.
WHAT IF I DON'T LIKE MY ARTWORK?
We want you to be 100% satisfied and love the final render. If you ever have any issues with the design, you can contact us at support@petmerch.co and we will make it right!
CAN I EDIT MY ORDER AFTER IT WAS PLACED?
All changes must be made to an order within 4 hours after the time which it was placed. Keep in mind that we send your pet uploads to our artists directly after your purchase!
DOES PET MERCH SHIP INTERNATIONALLY?
Yes, absolutely! We believe everyone, regardless of location, should be able to create get a one of a kind PET MERCH product with their pet on it and for that reason, we ship to over 90 countries. International shipping will be calculated at checkout.
WILL MY PHOTO WORK?
You don't have to be a professional photographer to snap a great picture of your pet, BUT we do have some tips before you make your final purchase. Please see our Ultimate Photo Guide. We recommend photos in sunny or bright light (so we can catch details) and having your pet sit or stand up. If we happen to not be able to use your photo, we will reach out to you via email and request you send us another one.